A day in the life of… a Service Request Analyst!

May 15, 2015

Plan-Net quote 2

This week we are taking a look into another IT role! The Remit Training team got in touch with a Service Request Analyst who told us about her experience at Plan-Net so far…

Morning

“In the morning we are always available to take calls from the customers of the Workplace Service Centre. On average we could receive up to 150 calls a day! My team and I process most of the customer requests from start to finish. Requests come in at an average of 6000 a month, which is about 300 a day.

At the start of my working day I normally go through all of my emails and complete any outstanding tasks I have. After that I typically spend the rest of my morning on the phone to customers.

 

Afternoon

There is a great social atmosphere in the office and I enjoy spending my lunchtimes in the office as we have 3 pool tables, 2 ping pong tables as well as a room with lots of comfortable sofa’s and a huge TV!

After lunch we have a brief team meeting where we assess what tasks will be priority for the rest of the day and tasks are allocated to us all. I always go through my email inbox and make sure I have responded to any crucial ones before I leave for the day.”

 

If you’re interested in starting a career in IT, check out our vacancies here