What work will the apprentice be expected to do?
Customer service apprentices will work directly with customers, either over the phone, by email or in person. They will handle administrative and customer relations aspects of the business they work for and this could be covering some or all the companies departments. Duties can be changed to suit your business needs but they usually include:
- Interpreting customer concerns, comments and liaison with technicians
- Liaison with customers about any additional work requirements
- Greeting customers and scheduling work
- Estimating time and cost associated with repairs
- Handling and responding to customer complaints
- Tracking vehicles through the workshop during service and repair work
How will the training take place?
Typically this course will take a year and on completion the apprentice will gain an NVQ level 2 but there may be the option for them to progress and gain a NVQ level 3. To complete this qualification the learner will not need to go to a further education (FE) college or training centre. Their time will be spent in your business where they will get to learn practical skills from seeing a real working environment. The learner will be required to shadow a qualified member of staff so they are able to learn first-hand how to perform the role. The apprentice will also need to assist in activities, once they pass their assessments and progresses through the course they will be able to start completing tasks on their own. To ensure that the apprentice is competent in completing tasks by themselves a remit assessor will visit them at your establishment to complete the assessment testing with the apprentice.
How much will employing a customer service apprentice cost?
To employ an apprentice you will need to cover the cost of their wages, from 1st October 2016 the minimum wage for an apprentice is £3.40 an hour. You can however choose to pay the apprentice more if you wish.
The training itself can be fully funded by the government dependent on the age of the apprentice; if the young person aged between 16-18 will be fully funded and many over the age of 18 will be partially funded.
Your business may also be eligible for grants to put towards the cost of an apprenticeship. From January 2015 employers have the chance to claim up to £1,500 for employing their first apprentices aged 16-24 years old. There may also be apprenticeship grants available through local councils. For more information please click here.
What is the process involved in employing a customer service apprentice?
Once you have decided that you would like to employ a customer service apprentice, Remit will work with you and provide a free recruitment service to find the right apprentice with any specific requirements you may need such as qualification, skills and interests.
We will advertise the vacancy and from those that apply, we will create a shortlist of those that we believe will be a good fit for your organisation, and have potential to succeed. You will then be able to conduct the final interview with the shortlisted candidates of your choosing to find the right person for your team. We will then enrol the person that you choose to employ onto the Apprenticeship programme.
If you already have a young person in mind for the apprenticeship we will be able to enrol them onto our training programme, once you have registered your interest with Remit.
How do I register my interest in employing a customer service apprentice?
If you are interested in employing a customer service apprentice you will need to register your interest with Remit by filling the online form for a call back here.
Remit will then contact you to start the employment process. To register you details please click here and fill in the online form.