An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
Typically this Apprenticeship will take 2 ½ years
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
- Operational Management – Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. Understand business development tools (eg SWOT), and approaches to continuous improvement.
- Project Management – Know how to set up and manage a project using relevant tools and techniques, and understand process management. Understand approaches to risk management
- Finance – Understand business finance: how to manage budgets, and financial forecasting
- Operational Management – Understand business finance: how to manage budgets, and financial forecasting
- Managing People – Able to manage talent and performance. Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. Able to delegate and enable delivery though others
- Takes responsibility – Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. Seeks new opportunities
- Inclusive – Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity
- Agile – Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change.
How do I apply to be a Operations/Departmental Manager Apprentice?
If you are interested in becoming a Operations/Departmental Manager Apprentice you will need to register your interest with Remit by completing the online application form here.