Light Vehicle Maintenance
Light Vehicle Maintenance
The role of a Light Vehicle Technician involves the day to day maintenance of cars as well as the diagnosis and repair of any damage or faults that may occur on a vehicle.
An apprentice may find themselves specialising in a particular manufacturer in a car dealership, or work for an independent garage across a variety of vehicles.
The role will involve tasks such as carrying out routine MOT and servicing, fitting new parts to vehicles, diagnosing a fault on a car or repairing damage caused to the engine or mechanical elements in a road traffic accident.
An apprentice will liaise with customers to tell them what work is needed on their vehicle and may be involved in working out estimates and the cost of work. You may also need to road test vehicles to check for faults or to check repairs have been successful.
Working as a Light Vehicle Maintenance Technician could lead to roles such as Master Technician, Workshop Controller/Manager, Apprentice Development Coach in motor vehicle or even owning your own independent garage.
As well as carrying out a range of services and repairs to cars, small vans and light goods vehicles, the Autocare Technician will develop excellent telephone, customer handling and sales skills. In addition, they must be well organised and have the ability to problem solve.
You could work for a national chain of Autocare or “Fast-Fit” centres, or an independent centre working with a range of vehicles, identifying and repairing simple system faults.
An Autocare Technician apprentice must be able to demonstrate expertise in the technical elements of their role, including a high-level knowledge of the practical and theoretical aspects of the vehicle systems they service. They must also be able to deal with the most problematic of customers in an effective, professional manner.
You will need to be able to work as part of a team and also operate independently, and through the course of their apprenticeship, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.
The role of a Heavy Vehicle Technician involves the day to day maintenance of heavy vehicles (over 7.5 tonnes) as well as the diagnosis and repair of any damage or faults that may occur on one of these vehicles.
The apprentice could work for a large organisation who have a fleet of heavy goods vehicles such as a construction company or they may work for an independent heavy vehicle garage who deal with a range of different heavy vehicles.
The role will involve tasks such as carrying out routine MOTs and services, fitting new parts to vehicles, diagnosing a fault on a car or repairing damage caused to the engine or mechanical elements in a road traffic accident.
As an apprentice you will liaise with customers or organisations to tell them what work is needed on their vehicle and may be involved in working out estimates and costs of jobs. They may also need to road test vehicles to check for faults or to check repairs have been successful.
Vehicle Body Repair
Vehicle Body Repair
The role of a Vehicle Body Repair Technician involves repairing the panels and structural elements of a vehicle that may have been damaged in a road traffic accident. This could involve hammering out dints, straightening panels or removing and replacing various vehicle parts.
As an apprentice you may find themselves working alongside a team of Light or Heavy Vehicle Technicians, if they work in a large dealership who have both bodyshops and technical workshops. Alternatively, they may work for a bodyshop who solely work on the repair and painting of vehicles.
At times the role will involve working closely with Vehicle Paint Technicians as they may repair the bodywork of a vehicle before it goes to the painter to be finished off.
You may liaise with customers about the work their vehicle requires or the customisation they wish to see on their vehicle. They may also be involved in estimating and working out costs
A vehicle Parts Consultant apprenticeship involves taking orders for parts from customers including motor vehicle workshops. The apprentice may advise a customer of the part they will need for a particular job and this could be over the phone or email and in person.
As an apprentice you could work for a standalone parts shop and may be involved in the daily delivery of parts to garages in their local area or they may work in a parts department at a garage or dealership and work with vehicle technicians and body repairers in one organisation.
You will develop a good knowledge of the industry and the workings of vehicles to enable you to advise and select the right part for the job and will need to be organised and a good communicator to ensure the correct part gets to the customer in a timely fashion.
Apprentices will also be expected to carry out stock checks to ensure they always have the required parts available for their colleagues and customers.
Mechanical, Electrical and Trim (MET)
Mechanical, Electrical and Trim
The role of a MET Technician involves working in the body repair area of the motor industry and so this may mean being in a body repair department at a large dealership or you may work in an independent body shop who specialise in body repair.
An MET Technician identifies any damage to electrical and mechanical components of a car that has been in an accident or damaged. As an apprentice you will be expected to diagnose the actual fault and remove, refit these components before and after the boat repair work has been completed.
A MET Technician apprentice will have a mentor and will be initially working alongside them in the workshop to learn the knowledge and skills required to carry out this role.
As the apprentice progresses they will gain more knowledge and confidence and will eventually be able to work independently on the identifying, removing and refit of components.
The role of a Vehicle Paint Technician involves painting and re-touching of work on vehicles that may have been damaged or scratched in an accident. The role may also carry out a full vehicle paint job as part of customisation for a customer who wishes to change the appearance of their vehicle all together.
An apprentice may find themselves working alongside a team of Light or Heavy Vehicle Technicians if they work in a large dealership who have both bodyshops and technical workshops or they may work for a bodyshop who solely work on the repair and painting of vehicles.
The role will involve preparing part of the whole body of a car ready to be painted by sanding down the bodywork and applying primer. They would also be mixing paints and applying paints using a spray gun in a paint booth within the workshop.
The apprentice may liaise with customers about the work their vehicle requires or the customisation they wish to see on their vehicle. They may also be involved in estimating and working out costs.
Good or bad customer service can make or break a business and automotive organisations recognise the importance of good customer service, and focus on this within their workforce.
As a Customer Service Practitioner, you could be working in a variety of customer facing roles, either in person or over the telephone. In a Customer Service role, the apprentice may often be the first and last point of contact at an organisation and will be representing the company they work for.
Day to day duties will depend on the organisation but will have a focus on dealing with customers face to face and on the telephone, how to deal with angry or difficult customers appropriately and professionally and how to accommodate customers who may need extra assistance.
The skills and knowledge developed through this apprenticeship are transferable, meaning the qualification will be recognised across a variety of organisations in and out of the automotive sector and will support applications for many different future customer facing roles.