What Work Will The Apprentice Be Expected To Do?
Customer service apprentices will work directly with customers, scheduling service work to their vehicles and informing them of any additional repairs that may be required. They will handle the customer relations and administrative aspects of the service department operations. Duties can be changed to suit the needs of the business but they usually include:
- Interpreting customer concerns, comments and liaison with technicians
- Liaison with customers about any additional work requirements
- Greeting customers and scheduling work
- Estimating time and cost associated with repairs
- Handling and responding to customer complaints
- Tracking vehicles through the workshop during service and repair work
How Can Remit Training Help You?
We work with companies like you to provide placements in which apprentices can undertake their Apprenticeship training. This can be the employment of an individual Apprentice or creating a bespoke programme for large annual cohorts of learners.
Who Carries Out The Training?
Remit Training will manage all of the apprentices training and assessments. Typically this course will take a year and on completion the apprentice will gain an NVQ level 2 but there may be the option for them to progress and gain a NVQ level 3. To complete this qualification the learner will not need to go to a further education (FE) college or training centre. Their time will be spent in your business where they will get to learn practical skills from seeing a real working environment. The learner will be required to shadow a qualified member of staff so they are able to learn first-hand how to perform the role. The apprentice will also need to assist in activities and once they pass their assessments and progresses through the course they will be able to start completing tasks on their own. To ensure that the apprentice is competent in completing tasks by themselves a Remit assessor will visit them at your establishment to complete assessment testing.
How Do I Recruit An Apprentice?
You may already have someone in mind that you would like to employ as your apprentice. If not, we offer a free of charge recruitment service to help you source the right person for you.
Creating an Apprenticeship Vacancy
Provide us with the details of your vacancy and job specification. Your dedicated Remit recruitment advisor will then:
- Identify, assess and present for interview the most suitable candidates.
- Provide you with support throughout the selection process.
- Support the learners induction into your business
Enrolling an Employee into an Apprenticeship
You have an existing member of staff that you wish to train. Your dedicated Remit recruitment advisor will then:
- Complete your employee’s initial assessment online.
- Advise on the most appropriate training method and qualification.
- Identify and allocate your dedicated assessor and initiate the enrolment and induction into the training programme.
When Does An Apprenticeship Start?
The customer service apprenticeship can be started at any time of year on a roll-on and roll-off basis.
How Often Will Remit Visit The Workplace?
Each Apprenticeship varies, however it typically involves a visit once every 4 to 8 weeks.
What Support Is Available?
Your Apprentice will be allocated a dedicated assessor for the duration of their Apprenticeship programme. This is the person who will complete assessments, teaching and learning with them. They will also be on hand should you or the apprentice have any queries or concerns about the programme.
What Additional Support Will The Apprentice Receive?
If your Apprentice requires any additional support in completing their qualification, they will be allocated a dedicated learning support coach. This person will support them throughout the programme to ensure qualification achievement and can include support with learning difficulties, disabilities or social requirements.
What Is The Salary For An Apprentice?
During the Apprenticeship, you as the employer are required to pay the apprentice a salary. From 1st October 2016 this will be a minimum of £3.40 an hour. However, employers can pay more than this and some offer other benefits and incentives to the apprentice. In most cases this will be the only financial contribution required from you as the training fees for the Apprenticeship will be covered by Government funding.
Are There Any Training Cost?
Remit Training claim Apprenticeship funding on your behalf for the training we provide to your Apprentices. The amount of funding for an Apprenticeship depends on the job role and the age of the apprentice.
Can I Obtain A Grant Towards Employing an Apprentice?
The Government and local authorities offer a range of financial incentives to support employers in taking on an apprentice. These all have varying eligibility criteria, so to find out if you are eligible, contact one of our advisors on 0845 8399 200 or email email@example.com